Just log in to your account, go to the Therapy Room on your dashboard and click to join. That’s it!

Just email us at [email protected] at least 48 hours before your session and we will do the rest.

This is covered in our Principles and Policies.

If you let us know in writing at least 48 hours before your session we will give you a full refund for the cost of your session.

This is covered in our Principles and Policies.

A reliable wi-fi connection is key. Please make sure you are somewhere quiet and well-connected.

Try again – rejoin the session by clicking “Join” in the Therapy Room. The length of your session can’t be extended to make up for it unfortunately as all practitioners’ time must be respected.

Yes – but a desktop computer is best for a full stable picture if using the video view in the Therapy Room.

You can save simple changes to your card and contact details on your account dashboard. For anything else – just email us at [email protected]

The Therapy Room is our secure online connection service where you use our digital platform to talk to your practitioner by video or voice only if you wish to stay anonymous.

If you’ve clicked resend email and still missing the message from your Inbox, take a look in your Spam folder. We have an automated system to send out the email that allows you to verify your email address. Sometimes, your email provider will send messages from an automated system to Spam. If it’s not there either, reach out to us at [email protected], and we’ll work it out with you.

Just email us at [email protected] at least 48 hours before your session and we will do the rest.

This is covered in our Principles and Policies.

Just email us at [email protected] and we will be sure to get back to you. Promise.

If you let us know in writing at least 48 hours before your session we will give you a full refund for the cost of your session.

This is covered in our Principles and Policies.

As long as you have emailed us at [email protected] at least 48 hours before your session start time, we will cancel your session and give you a full refund for the cost of your session.

This is covered in our Principles and Policies.

We take all complaints very seriously.

Here’s what to do:

For feedback for us, contact us at [email protected] and we promise to listen, take you seriously and take action where necessary and where we can.

For feedback about your therapist, please reach out to both us and the therapist’s accrediting body (such as BACP, NCS, etc.).

More information is in our Principles and Policies.

Yep. We ensure all practitioners have insurance as a part of our on-boarding process.

Yep. We check all our practitioners’ accreditations with the relevant body and all have to have a 1:1 call with a member of The Circle Line team (usually our Founder) before they are accepted on to the platform. We’re a community and we seek to maintain a solid working relationship with all our practitioners.

No. We offer an online service only using our bespoke digital platform. This keeps the service flexible, convenient and affordable.

We think so and people tell us so. Various studies have shown it to be as effective as face to face therapy – and for some people it is the better, preferred or the only option.

The basic difference is the type of training and accreditation.

Coaches are trained in helping clients move forward in life. The training of coaches varies; they must do many hours of coaching before being eligible to register with the different coaching associations.

Psychotherapists are trained in human development and mental health, as are many counsellors. Both psychotherapists and most counsellors have undertaken extensive training (a minimum of 450 hours over three or more years) and study in human thinking and emotions, followed by close ongoing supervision by an experienced fellow therapist.