The Circle Line

Privacy

This privacy policy sets out how The Circle Line (“TCL”) uses and protects any information that you give TCL when you use this website. TCL is committed to ensuring that your privacy is protected. When we ask you to provide certain information by which you can be identified when using this website and any related digital product, then you can be assured that it will only be used in accordance with this privacy statement. TCL may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 12 October 2018.

What information we collect

We may collect the following information:

What we do with the information we gather

We require this information to understand your needs, suggest a coach or counsellor that may be suitable for you and to provide you with a better service, and in particular for the following reasons:

We might use your information to contact you about different things, like:

We will only contact you when we need to or when you’ve given us permission.

We will share your information in the following situations

For us to give you a quality experience and to understand how you’re using our services we might use other companies to process your personal information on our behalf. For example,

In these circumstances we will make sure that your personal information is looked after as if we were handling it directly. We carefully select these companies, only share with them what they need to do the work and we make sure they keep your information secure.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

At the same time, no service can be completely secure – if you have any concerns that your account or personal information has been put at risk, please email us straight away.

How we use cookies

We may ask for your permission for a small file called a cookie to be placed on your computer’s hard drive. If you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website and better experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

The collection or use of your personal information is restricted in the following ways:

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the address at the footer of our website. We will promptly correct any information found to be incorrect.

How long we keep your information for

Your information is stored in your account. We use your information to provide you with the products and services you have selected and for a variety of other reasons. We would like to keep you informed of developments with TCL including events, marketing activities, new services and related news.

For each customer, the length of time that we need to keep the information may be different, but we will only keep the information for as long as we need it. We always stick to these principles:

What are your rights?

You have the following rights:

When you request a copy of your personal data, you can do this via email to the addresses shown at the bottom of our website.

TCL reserve the right to charge an admin fee or refuse a request where requests for data are clearly unreasonable or excessive, particularly if they are repetitive.

Changes to policy

We may amend and update this policy from time to time.

Any changes in the future will be posted on this page.

The date of the latest update to this privacy policy is set out at the top of this policy.

Please contact us with any questions or comments about this policy or to contact us about your personal data issues at the addresses below:

by email: hello@thecircleline.co.uk

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