The Circle Line

Terms and conditions

The Circle Line Terms and Conditions

Please read this document carefully as it contains important obligations that you as a Client user or Practitioner therapist / coach must adhere to. If you do not agree to these Terms, please do not use this Website.

This Website and related Services are owned and operated by The Circle Line London Limited (t/a The Circle Line), a limited company registered in England and Wales under company number 12147684 whose registered office address is Kemp House, 160 City Road, London EC1V 2NX (“The Circle Line”).

Your use of this Website and/or the Services is subject to these terms of use (“Terms”). Please read them carefully before using the Website.

In these Terms we/our/us etc means The Circle Line, and you/your etc means you as a user/ client (know as the “Client”), and/or therapist / coach (know as the “Practitioner”) using the Website and any of the Services offered by The Circle Line.

In these Terms “Website” means the site at www.thecircleline.co.uk or related or successor sites or apps provided by The Circle Line.

In these Terms “Service(s)” means the self-development service and online platform that provides access to therapy-related services including, but not limited to, connecting people with therapists and coaches for sessions online or via telephone, as provided via the Website by The Circle Line.

TERMS FOR CLIENTS

1. Our Role

1.1 When booking and participating in a session with a Practitioner, you are entering into an agreement with the relevant Practitioner and not The Circle Line. The Circle Line is not a party to any agreement between you and any Practitioner and The Circle Line accepts no responsibility for the Practitioner’s services or the Client’s actions. By using the Service, you confirm that you understand and agree to use the Service on such terms.

1.2 The agreement that you enter into with Practitioners each time you book and participate in a session is partly managed by these Terms. Other terms provided directly by the Practitioner may also apply. Please read these and these Terms carefully before booking and participating in any sessions.

2. Your use of the Service

2.1 In order to use the Service, you need to provide us with some details. As a minimum, you will need to provide us with your name, email address, and telephone number.

2.2 You must be at least 18 years of age to use the Service, and be using the Service for yourself, or in order to facilitate treatment for somebody in your care. If you are using the Service on behalf of somebody who is under 18 years of age, does not have the capacity to enter into legal relations or is otherwise incapable of using the Service without assistance from another person (for instance, due to a disability or impairment), then you warrant that you have either the authority, or their explicit consent, to use the Service in an administrative capacity on their behalf. In this case, you enter into these Terms with The Circle Line on behalf of your dependant and these Terms (including, where relevant, the below Practitioner/User Terms) will apply to you. You will also procure that the person on whose behalf the Service is used, and who attends the sessions, will also comply with these Terms.

2.3 You agree that you will not (i) create multiple user accounts; (ii) create an account on anyone else’s behalf unless authorised to do so as above; (iii) let anyone else use your account; or (iv) impersonate another user.

3. Using the Service

3.1 Client obligations

As a Client, I agree:

3.2. Equipment

To use the Service, you will need a device that is capable of accessing the internet (such as a laptop, desktop, phone, tablet) and a reliable internet connection.

3.3. Finding and Booking sessions

The platform will allow you to search for Practitioners using search criteria. The platform will suggest a number of relevant Practitioners based on your search criteria. You will be able to book sessions with one or more Practitioners, via our Website. Your chosen Practitioner may or may not accept your booking. Any request you make for a session, and any offer to conduct a session given by the Practitioner, will only become binding on you and the Practitioner when the booking of the session is confirmed. The suggestions we make in relation to available Practitioners are based on the information given to us by you and by Practitioners.  We do not endorse any particular Practitioner or guarantee that any recommendation will meet your needs. 

You should take care in selecting a Practitioner and a session, and you do so at your own risk.

3.4. Communications with Practitioners

You understand and agree that any Client/Practitioner relationship developed between you and any Practitioner as a consequence of your use of The Circle Line Service must continue to be conducted via The Circle Line platform. All communications, bookings and transactions must be conducted through the platform.

Messages sent from you to Us are not encrypted in transit. Messages are encrypted for storage purposes only.

Whilst aggregated anonymous data (in relation to which individuals will not be identifiable) may be collected for statistical and analytical purposes to improve the Services, messages are not decrypted or used for any other purposes. Any communications between you and the Practitioner will not be vetted by The Circle Line for purposes related to your health and safety. The Circle Line will have no liability with respect to the contents of any communication sent by you or by the Practitioner.

4. Participating in sessions

4.1 Practitioners are responsible for the content of their sessions. We do not vet the content of their sessions, their methodology, techniques or therapeutic approach.

4.2 We can accept no responsibility or liability in respect of the sessions provided by Practitioners. You participate at your own risk.

4.3 Following your participation in a session, you may provide private feedback to a Practitioner. This feedback will not be published on the platform, but may be used internally by The Circle Line to assess a Practitioner’s performance. You agree to be honest in your feedback.

4.4 You agree that you will not record any sessions.

5. Your Health

You are responsible for ensuring that you are fit to undertake all sessions. If you are in danger, need emergency help or are considering actions that could harm you or others, you should not rely on the Services. You should dial 999 or 112 for emergency services.

Any advice, response or information provided by a Practitioner, prior to, during or after a session, cannot be considered a substitute for examination by a medical doctor or a licensed qualified professional. You are advised to exercise a high level of self-care and protection in the use of the Service. In using the Service you agree to be responsibility for your own safety and mental health.

You must not participate in any activities which you have been told are not suitable for you.

6. Our Practitioners

6.1 All Practitioners listed on the platform have confirmed to us that they are licensed, accredited or registered (as the case may be) with an accrediting body (including BACP, UKCP, BABCP, HCPC, COCSA, BPC, CPSRT, NCS, ICF, AC or any other body we may deem appropriate from time to time). As a minimum, The Circle Line requires such accrediting bodies to be registered with the Professional Standards Authority, with the exception of the BABCP.

6.2 Other than receiving this confirmation from Practitioners,The Circle Line does not make any representation or guarantee as to:

  1. any Practitioner or their service (whether through the platform or not);
  2. any information regarding the Practitioner, including but not limited to the information included on their profile;
  3. a Practitioner’s availability and responsiveness;
  4. the relevance and usefulness of a Practitioner’s guidance, responses, advice or sessions;
  5. success of any sessions or contact with Practitioners;
  6. that they are licensed, accredited, insured or registered, nor endorse the ability or suitability of Practitioners or their sessions in any way, or
  7. (the competence of any Practitioner or their appropriateness for your individual needs.

6.3 The platform may suggest one or more potential matches based on a Practitioner’s compatibility with your search criteria. You take full responsibility for the decision to contact and/or have one or multiple sessions with a Practitioner.

6.4 Practitioners define every aspect of their sessions – including content, structure, methodology and tone used.

7. Payment

7.1. The Circle Line is an agent for the purposes of processing payments between you and the Practitioner.

When you book a session, you enter into a contract with the relevant Practitioner to receive services from the Practitioner (and The Circle Line just connects you with the Practitioner).

When you pay for a session, we collect these fees on behalf of the Practitioner.

The price for each session is as set out on the Website, and cannot be changed.

The Circle Line will in most cases receive a commission from the Practitioner for connecting you with that Practitioner.

The Circle Line will charge and pay the relevant amount of VAT on the commission it receives. The Practitioner is responsible for any VAT due regarding the services they provide.

7.2. Payment methods

You may pay for sessions using credit/debit card and certain other online payment processors as offered on our Website from time to time during the booking process.

7.3. Other Important Payment Information

We take great care to the keep website transactions secure. Secure card processing is carried out by trusted third party payment providers on our behalf. We also have strict security procedures regarding the storage and disclosure of information (see our Privacy Policy).

No matter how much protection we have on the site, the security of information and payments over the internet cannot be guaranteed. We shall under no circumstances be liable for any losses incurred or sustained by users who transmit information by email or other internet link.

You will be charged in the currency as indicated when you book a session.

We are not responsible for any additional fees your bank or payment provider may charge whether for payments, refund or otherwise.

8. Refunds

8.1 If:

  1. a Practitioner cancels a session within 48 hours of a session start time;
  2. a Practitioner is more than 20 minutes late for a session; or
  3. a Practitioner does not perform a scheduled session for which you have paid;

you will have the option of requesting by email to hello@thecircleline.co.uk a refund for that particular session or rescheduling a session with that Practitioner for a later date. If the Practitioner cancels with more than 48 hours notice you will not be entitled to a refund but may reschedule.

8.2 The Circle Line will review your request and grant refunds at its discretion. In the case of a refund requested for any reason other than those set out in (i) to (iii) of clause 8.1, The Circle Line reserves the right to grant or deny the requested refund at its sole discretion.

8.3 Any refund will be paid to the card/online payment account through which the order was placed.

8.4 If you wish to cancel a session, you may do so by email to hello@thecircleline.co.uk. If you cancel at any time up until 48 hours before the start of the session, you will be eligible to receive a full refund. If you cancel after this time, you will be charged in full for the relevant session.

8.5 If you have any other concerns about a Practitioner for which you wish to request a refund, please let us know by emailing hello@thecircleline.co.uk.

9. Suspension or Termination of your Account

9.1 We reserve the right, acting reasonably, to immediately suspend or terminate your account if:

9.2 If we suspend your account, you will not be able to book or participate in any sessions during any period of suspension. If we terminate your account, you will no longer be able to log in to the Service and will not be able to book or participate in any sessions. If we terminate your account under this clause 8, we are not obliged to refund any monies paid or pre-paid by you. In the event that we do refund any monies to you, you will be liable for any charges administered by your bank or payment provider.

10. Complaints/Reporting

10.1 You acknowledge and agree that your Practitioner may share information about you and your participation in their sessions with us to the extent necessary for us to monitor your compliance with these Terms. Practitioners may report you to The Circle Line if they believe you are acting inappropriately, acting in an unsafe manner, or are otherwise acting in a way which is in breach of these terms.

10.2 If you have any concerns about a Practitioner or their sessions, then you agree not to participate in their sessions.

10.3 You agree to report any issues to us by emailing hello@thecircleline.co.uk. Following receipt of any report, we may contact you for further information.

11. Disclaimer and Liability

11.1 You agree to make your own enquiries of prospective Practitioners and satisfy yourselves as to their credentials. We do not endorse or approve any Practitioner (or their employers, if relevant). We make no representations as to, and do not warrant the accuracy of, any Practitioner details.

11.2 We are not responsible for any errors in, and do not accept liability for reliance placed on, the contents of the Website (including content linked from or uploaded to Practitioners’ profiles) and/or any omissions which may occur.

11.3 While we use every effort to ensure that this Website remains functional at all times, errors, interruptions and delays may occur in the Service. We do not accept any liability arising from any interruption or delay in availability of the sessions or this Website.

11.4 To the maximum extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Service or any content within it, whether express or implied.

11.5 Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by English law.

11.6 We will not be liable to any person for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, the Website or Services, or use of or reliance on any content displayed on the Website or provided via the Services. In particular, but without limiting the generality of the above, we will not be liable for:

11.7 To the extent we have any liability to you, this shall be limited at a maximum amount per claim of £50.

TERMS FOR PRACTITIONERS

12. Our Role

12.1 When taking a booking and providing a session to a Client, you are entering into an agreement with the relevant Client and not The Circle Line. The Circle Line is not a party to any agreement between you and any Client and The Circle Line accepts no responsibility for the Client’s actions or the Practitioner’s services. By using the Service, you confirm that you understand and agree to use the Service on such terms.

12.2 The agreement that you enter into with Client’s each time you agree to provide a session is partly managed by these Terms. Please read these Terms carefully before agreeing to and providing in any sessions.

13. The Circle Line as Agent

You acknowledge that The Circle Line is an agent for the purposes of processing payments between you and the Client..

You acknowledge that The Circle Line bears no responsibility for the services provided via The Circle Line, for any tax due in relation to those services, or for the conduct of Practitioners, Clients or any other user.

14. Practitioner warranties

As a Practitioner, you warrant that:

15. Practitioner Obligations

15.1 As a Practitioner, you agree to:

  1. discuss your work with a clinical supervisor;
  2. believe a Client is at risk of harming themselves or others; or
  3. are required by a court of law to give evidence (e.g. in criminal proceedings).

16. Practitioner Indemnity

The Practitioner agrees to fully indemnify The Circle Line against all damages, claims, actions, suits, proceedings, actions, liabilities, penalties, demands, sanctions, fines, charges, losses, costs and expenses (including reasonable external legal fees) brought against, suffered or incurred by The Circle Line as a result of a breach by the Practitioner of any warranties, representations, undertakings or other terms of this agreement.

17. Disclaimer and Liability

17.1 You agree to make your own enquiries of prospective Clients and satisfy yourselves as to their objectives.

17.2 We are not responsible for any errors in, and do not accept liability for reliance placed on, the information provided by Clients and/or any omissions which may occur.

17.3 While we use every effort to ensure that this Website remains functional at all times, errors, interruptions and delays may occur in the Service. We do not accept any liability arising from any interruption or delay in availability of the sessions or this Website.

17.4 To the maximum extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Service or any content within it, whether express or implied.

17.5 Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by English law.

17.6 We will not be liable to any person for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, the Website or Services, or use of or reliance on any content displayed on the Website or provided via the Services. In particular, but without limiting the generality of the above, we will not be liable for:

17.7 To the extent we have any liability to you, this shall be limited at a maximum amount per claim of £50.

18. Equipment

To use the Service, you will need a device that is capable of accessing the Internet (such as a laptop, desktop, phone, tablet) and a reliable internet connection.

19.  Communications with Clients

19.1 You understand and agree that any Client/Practitioner relationship developed between you and any Client as a consequence of your use of The Circle Line Service must continue to be conducted via The Circle Line platform. All communications, bookings and transactions must be conducted through the platform.

19.2 Messages sent from you to Us are not encrypted in transit. Messages are encrypted for storage purposes only.

19.3 Whilst aggregated anonymous data (in relation to which individuals will not be identifiable) may be collected for statistical and analytical purposes to improve the Services, messages are not decrypted or used for any other purposes. Any communications between you and the Client will not be vetted by The Circle Line for purposes related to health and safety. The Circle Line will have no liability with respect to the contents of any communication sent by you or by the Client.

20. Your Qualifications

20.1 All Practitioners listed on the platform must confirm to us that they are licensed, accredited or registered (as the case may be) with an accrediting body (including BACP, UKCP, BABCP, HCPC, COCSA, BPC, CPSRT, NCS, ICF or any other body we may deem appropriate from time to time). As a minimum, The Circle Line requires such accrediting bodies to be registered with the Professional Standards Authority, with the exception of the BABCP.

20.2 Practitioners apply to join the Website by completing and submitting the online form with all relevant documents and having an introductory phone conversation with a representative of The Circle Line. We may carry out whatever vetting procedures we deem appropriate including contacting your supervisor.

20.3 We may refuse your application for any reason and without disclosing that reason.

21. Payment, commissions, refunds, cancellations

21.1. Payment

The price for each session is as set out on the Website from time to time, and cannot be changed.

When the Client pays for a session, we collect these fees on your behalf.

Clients may pay for sessions using credit/debit card and certain other online payment processors as offered on our Website from time to time during the booking process.

We transfer to you monthly the balance of the Client fees due to you for sessions you have conducted, less our costs and commission and any VAT payable on that commission, by bank transfer using the bank details given in your online account.

21.2 Commission

In the consideration for the Services provided by The Circle Line we will receive a commission from the Practitioner of 19% of each session fee paid by the Client.

We are responsible for any tax payable in relation to that commission.

21.3 Refunds

If you or the Client cancels or misses a session you must notify us at hello@thecircleline.co.uk

You will not be entitled to payment for that session and we may retain any commission for that session.

The Circle Line will review any Client request for a refund and deny or grant refunds at its sole discretion without reference to you. Any refund may be deducted from the weekly amount transferred to you for the session in question.

21.4. Other Important Payment Information

We take great care to the keep website transactions secure. Secure card processing is carried out by trusted third party payment providers on our behalf. We also have strict security procedures regarding the storage and disclosure of information (see our Privacy Policy).

No matter how much protection we have on the site, the security of information and payments over the internet cannot be guaranteed. We shall under no circumstances be liable for any losses incurred or sustained by users who transmit information by email or other internet link.

The Client will be charged in the currency as indicated when they book a session.

We are not responsible for any additional fees your bank or payment provider may charge whether for payments, refund or otherwise.

22. Complaints and Reporting

22.1 You acknowledge and agree that your Client may share information about you and your participation in their sessions with us to the extent necessary for us to monitor your compliance with these Terms. Clients may report you to The Circle Line if they believe you are acting inappropriately, acting in an unsafe manner, or are otherwise acting in a way which is in breach of these terms.

22.2 If you have any concerns about a Client or their sessions, then you agree not to participate in their sessions and to follow the UKCP code of ethics.

22.3 You agree to report and respond to any issues by emailing hello@thecircleline.co.uk. Following receipt of any report, we may contact you for further information.

22.4 We may terminate or suspend your account at any time without disclosing the reason.

 

TERMS FOR USING THIS WEBSITE – applicable to all visitors whether or not they use the Services.

23. Use of this Website

23.1 – We reserve the right to change these Terms at any time and you are advised to review the Terms regularly to ensure that you are aware of any changes. Your continued use of the Website after such changes are posted will be deemed agreement on your part to these Terms, as amended.

23.2 – Please also read our Privacy Policy and Cookie Policy, which explains how we may collect and use information about you via this Website.

24. Accessing our Website

24.1 – Access to our Website is allowed on a temporary basis and we reserve the right to suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.

24.2 – We may update our Website and may change the content at any time. The content on our Website is provided for general information only. It is not intended to constitute advice and you should not rely on it. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

24.3 – Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.

24.4 – If we permit you to post or provide any information on or via this Website, you must ensure that such information does not contravene any applicable laws or infringe any person’s legal rights. We do not monitor or edit documents or files posted or provided to us by third parties and accordingly we do not accept any responsibility for any damage or loss you may suffer.

24.5 – Use of this Website for the purpose of damaging the business or property of The Circle Line or third parties or damaging, attacking or overloading, the networks, servers and other hardware or software of The Circle Line or third parties is expressly prohibited. In particular, you agree that you will not:

24.6 – Where we give you a user ID, password or any other information as part of our security procedures you must treat such information as confidential and you must not disclose it to any third party. The right to use the secure areas of the Website is personal to you, and you must not allow other people to use your log-in details.

24.7 – You are responsible for all activity and for the accuracy of all information and requests sent using your username, password or any other personal identification that may identify you.

24.8 – You must notify us immediately of any unauthorised use of your account, or other account related security breach of which you are aware.

24.9 – If you inform us, or if we have reason to believe that, unauthorised use is being made of the Website (whether by you or through your account) then, without prejudice to our other rights and remedies, we may suspend or terminate your access to the secure areas of the Website immediately (and without telling you).

25. Intellectual Property Rights

25.1 – We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

25.2 – You may save and print copies of extracts from this Website in hard copy for your personal use, subject to any applicable laws.

25.3 – You may supply a copy of any extract from this Website to an individual third party for their personal use only, provided that:

25.4 – If you wish to reproduce or use information from this Website beyond the Terms of this licence, please contact us to request express consent. You can do this by email to hello@thecircleline.co.uk.

26. Data Protection

Any personal information you provide through the Website from which you can be identified is stored securely and confidentially, and is processed fairly and lawfully in accordance with our Privacy Policy and Cookie Policy.

27. Liability for Website

27.1 – We provide the Website on an “as is” and “as available” basis and to the fullest extent permissible by law we do not guarantee that our Website will meet particular requirements, or be accurate, available, accessible, uninterrupted, timely, secure or operate without error, or that it will be free from viruses, worms, Trojans or other harmful elements. We recommend that you protect your equipment by having appropriate anti-virus software in place.

27.2 – Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources so we assume no responsibility for the content of such sites. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

27.3 – To the extent permitted by law, we exclude all conditions, warranties, representations or other Terms which may apply to our Website or any content on it, whether express or implied.

27.4 – Nothing in these Terms is intended to exclude or limit for any liability that cannot be excluded or limited by law including your statutory rights.

28. Linking to our Website

We reserve the right in our absolute discretion to prohibit any link from another site to materials or information on this Website without notice. Any link to material or information on this Website must be neither misleading nor deceptive and must fairly indicate this Website as the destination of the link. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

29. Assignment

We may assign the benefit of these Terms and our rights thereunder to a third party on notice to you. Your rights under these Terms will not be prejudiced. You may only transfer your rights and obligations under these Terms if we agree in writing.

30. Severability

If any provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification to or deletion of a provision under this clause shall not affect the validity and enforceability of the rest of these Terms.

31. No waiver

Any waiver of any right under these Terms is only effective if it is in writing and it applies only to the party to whom the waiver is addressed and to the circumstances for which it is given. No failure to exercise or delay in exercising any right or remedy provided under these User Terms or by law constitutes a waiver of such right or remedy, nor shall it prevent or restrict any future exercise or enforcement of such right or remedy.

32. Entire agreement

These Terms (as amended from time to time), along with any document or communication expressly referred to within them, constitute the whole agreement and understanding of the parties and supersede any previous arrangement, understanding or agreement between them relating to the subject matter of these Terms.

33. English Law

These Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law and you irrevocably submit to the exclusive jurisdiction of the courts of England.

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