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<div><span>"There's no magic formula for great company culture. The key is just to treat your staff how you would like to be treated."</span></div>
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City law firms are some of the highest pressure, highest earning organisations on the planet. So they offer lots of cultural insights for any high performance company.

Psychology at work

Emma Heal, MD of booming new brand Lucky Saint, explores the role of timing, connection and humility in business.

Luck of a saint

The founder of The Circle Line talks to the Financial Times about businesses embracing psychology at work.

In the Financial Times

Thoughts from the front line...

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<div><span>Highly pressured environments with a sharp focus on billable hours and iron deadlines mean teams need to be robust, cohesive and high performing.</span></div>
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City law firms

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<div><span>Young companies can be volatile and need extra nurturing. 65% of startups fail because of issues between co-founders. We can help.</span></div>
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Scale ups

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<div><span>Companies who realise that long term sustainable profit is driven by their people and underpinned by responsibility for our planet and communities.</span></div>
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Purpose led

Our specialisms

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<div><span>For the first time in my life I&rsquo;m sleeping through the night. And I owe it all to my therapist. Thank you Circle Line for what you do.</span></div>
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Thriving individuals

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<div><span>After one Circle Line session, a line manager described how it had transformed a relationship she had, because they now have a shared language and so understand how each other work and thrive.</span></div>
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Cohesive teams

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<div><span>There is a strong statistical link between employee well-being reported on Glassdoor and customer satisfaction. A happier workforce is clearly associated with companies&rsquo; ability to deliver better customer satisfaction - particularly in industries with the closest contact between workers and customers. If you want to build a customer-first strategy, building high employee morale is a necessary (though not sufficient) precondition.</span></div>
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Satisfied clients

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<div><span>We&rsquo;re now regularly talking openly about mindset, it&rsquo;s becoming part of our culture.&nbsp;The Circle Line know how to connect and talk to our people. They normalise the subject and ensure we see real uptake and benefit from our investment.&rdquo;&ldquo;Before The Circle Line, we&rsquo;d never had a partner like them. We have an EAP but it's not personal or going to impact our internal culture. Whereas The Circle Line is visible and human. Whether it&rsquo;s with a webinar on team dynamics or extending support to an employee&rsquo;s wife having a tough time after childbirth, The Circle Line team are always there.</span></div>
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Positive culture

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<div><span>Motivating by money alone only takes you so far. It&rsquo;s a sense of purpose that drives teams to their fullest potential, personally and in society at large: We believe that business can play a big role in creating a better, fairer society &ndash; by making the most of its greatest asset, its people, and working with others to stimulate change at scale.</span></div>
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Big impact

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<div><span>We performed tremendously well throughout the pandemic, successfully raising our Series B funding. More importantly, we&rsquo;ve seen employee engagement stay consistently high and not encountered significant staff attrition. While we can&rsquo;t attribute all of this to our People Program, I&rsquo;m certain that the strong foundations we&rsquo;ve put in place have helped massively.</span></div>
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Sustainable profit

Invest in your people for...

<p class="paragraph" data-pm-slice="1 1 [&quot;document&quot;,{&quot;aiOptions&quot;:{&quot;preserveLayouts&quot;:false,&quot;imageOptions&quot;:{&quot;license&quot;:&quot;All&quot;,&quot;provider&quot;:&quot;aiGenerated&quot;,&quot;generateStyle&quot;:&quot;Simple and modern with a professional and friendly tone, using colors like sage and pastel green to create a soft and clean aesthetic.&quot;,&quot;model&quot;:&quot;flux-1-quick&quot;,&quot;stylePreset&quot;:&quot;Theme&quot;}},&quot;docId&quot;:&quot;y3se1ntqp2n5iz8&quot;,&quot;background&quot;:{&quot;type&quot;:&quot;none&quot;},&quot;docFlags&quot;:{&quot;cardLayoutsEnabled&quot;:true},&quot;format&quot;:&quot;webpage&quot;,&quot;customCode&quot;:{},&quot;settings&quot;:{&quot;defaultFullBleed&quot;:&quot;full&quot;,&quot;stylesDerivedFrom&quot;:&quot;webpage_fluid&quot;,&quot;cardDimensions&quot;:&quot;fluid&quot;,&quot;verticalAlign&quot;:&quot;center&quot;,&quot;defaultContentWidth&quot;:&quot;lg&quot;,&quot;fontSize&quot;:&quot;md&quot;,&quot;scaleContentToFit&quot;:false,&quot;animationsEnabled&quot;:true},&quot;generateStatus&quot;:&quot;done&quot;,&quot;generateInfo&quot;:{&quot;interactionId&quot;:&quot;dbnum6aamww5cgg&quot;,&quot;streamId&quot;:&quot;y3se1ntqp2n5iz8&quot;,&quot;lastEventId&quot;:&quot;10&quot;,&quot;lastCompletedCardId&quot;:&quot;21gsbgvv8fff6i6&quot;,&quot;lastCompletedCardIndex&quot;:9}},&quot;card&quot;,{&quot;id&quot;:&quot;qnl9ffw8s8u7tni&quot;,&quot;previewContent&quot;:null,&quot;background&quot;:{&quot;type&quot;:&quot;none&quot;},&quot;container&quot;:{&quot;background&quot;:{&quot;type&quot;:&quot;color&quot;,&quot;color&quot;:{&quot;hex&quot;:&quot;#437066&quot;}}},&quot;cardSize&quot;:&quot;default&quot;,&quot;layout&quot;:&quot;blank&quot;,&quot;layoutTemplateColumns&quot;:null,&quot;layoutTemplateRows&quot;:null,&quot;verticalAlign&quot;:null,&quot;generatorInput&quot;:null,&quot;fontScale&quot;:null,&quot;cardMarginSettings&quot;:{}},&quot;cardLayoutItem&quot;,{&quot;itemId&quot;:&quot;body&quot;}]">When your team's fine on the surface but tension is palpable, profits are static, or clients are walking, these are symptoms of deeper cultural issues that require targeted intervention.</p>

<p><span>Our proprietary technology delivers visual analytics of your organisation's transactional patterns, making invisible cultural dynamics visible - and actionable.</span></p>

Uncover the hidden patterns in your organisation with our unique blend data-driven insights and psychological interventions. 

To great...

From good

<p>"The magic of The Circle Line is that we're expert Transactional Analyst Psychotherapists as well as experienced business people.</p>
<p>I married my experience as an analytical ex-litigator, then head of marketing, with my psychology training. I then married these deep people skills with technology to create a tech-enhanced service that will lift the lid on your culture, visualise it, and change it forever.</p>
<p><span>Whether you're here for help in your personal life or with managing clients, delegating or leading, the quality of your interactions will influence the quality of your life. Master the art of the transaction and the world is your oyster.&nbsp;</span></p>
<p><span>How we can help you:</span></p>

Founder & Transactional Analyst Psychotherapist

Philippa Richardson

<p><span>"I have over 25 years of experience delivering training and developing leaders and CEO's from start-ups to large organisations. I&rsquo;ve worked in the private, public and voluntary sectors with leaders from HSBC, Ernst &amp; Young, Stella McCartney, Morgan Stanley to UNICEF and the Fire Brigade.</span><br /><br /><span>I also featured as a coach in Channel 4 documentary, 'Ballet Changed my Life' supporting the development of a group of marginalised young people to perform Prokofiev&rsquo;s Romeo &amp; Juliet, alongside Birmingham Royal Ballet.</span><br /><br /><span>I'm a go-getter, love technology and have been instrumental in the development of small start ups and larger SME&rsquo;s through coaching, training and the development of staff, managers and leaders."</span></p>

Leadership Coach & Transactional Analysis Psychotherapist

Will Daniel-Braham

<p>"Culture is absolutely the essence of <br />all business success or failure." <br /><b>- Vernon Dennis, Head of Insolvency, <br />Howard Kennedy LLP.</b></p>

<p>"Over <b> 80% of business leaders </b> show fatigue, low motivation, mood swings, and sleep difficulties" <b>- BUPA</b></p>

In our experience...

"We are now regularly talking openly about mindset, it's becoming part of our culture. The Circle Line know how to connect and talk to our people. They normalise the subject and ensure we see real uptake and benefit from our investment."

CEO Citysprint

Gary West

"I recently read The Circle Line's focus on the legal sector and knew at once that these were people who would be enriching and create a space where I would want to be and learn in."

Founder, The Mindful Business Charter

Richard Martin

"Pip, Will and The Circle Line team of therapists have become part of the furniture and take-up is extremely high at 27%. We found The Circle Line offer a much more proactive and engaging approach that superseded the faceless and less engaging nature of an EAP."

VP People, Cutover

Filipe Martins

People who trust us

<p>We&rsquo;re a team of <b>accredited psychotherapists with decades of real-world corporate experience</b> who&rsquo;ve designed a special process and community to help leaders bust their limits, in life and work.</p>

Our Expertise

Psychology, stress, and peformance are inextricably linked. <p><b style="color: rgba(238, 66, 102, 1);">75%</b> of executives seriously considered quitting their jobs for better well-being support. A record <b style="color: rgba(238, 66, 102, 1);">622 CEOs&nbsp;left their positions during Q1 2024</b>. Losing their knowledge, experience and perhaps clients that leave with them... priceless?</p>

Attrition

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<div><span><strong style="color: rgba(238, 66, 102, 1);">1 in 3 sick days are for emotional reasons.</strong> Whether due to work stress or home stress, employee absence can be necessary but too much does not usually make the heart grow fonder.</span></div>
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Absence

<p>From griping at the tea point, quiet rebellions, to formal grievances and disciplinaries, discontent costs businesses. <b style="color: rgba(238, 66, 102, 1);">30%</b> of employers saw grievances increase in 2023. The reasons: <br /><br /><b style="color: rgba(238, 66, 102, 1);">Bullying or harassment(67%)</b> <br /><br /><b style="color: rgba(238, 66, 102, 1);">Relationships with managers (54%)</b> <br /><br /><b style="color: rgba(238, 66, 102, 1);">Relationships with colleagues (49%)</b></p>

Tension

Lacklustre performance doesn't just create a graveyard culture — it manifests in measurable declines across your business. At worst it can lead to reputational damage, loss of clients and ultimately the downfall of your business.

The cost of average.

Annual membership with our psychotherapist-led community gives you...

Join the club.

Want a good home, good friends, a good life?

<p>Maybe you&rsquo;ve had a bust up with your son, or partner, or your mum&rsquo;s had another fall, or your year&rsquo;s profit was distinctly average, or you&rsquo;re just feeling stressed, or flat, for no apparent reason <strong>all the damn time.</strong></p>

A self-development retreat created for like-minded soul-searchers. Here you learn and practise a new formula for a better relationship with yourself and others.

The Sound of Leadership

A 6-module personal programme to remove your blockers and boost your leadership style.

Leadership Accelerator

Psychotherapist-led insights, tools and therapy to help you fly.

Life more?

Want to enjoy

<p>Now you can have someone who understands your lifestyle, what makes you tick and why you do what you do. Who&rsquo;s always there, on your side, yet challenges you when you need it. Our accredited psychotherapists and counsellors have real-world professional backgrounds and robust training in Transactional Analysis psychotherapy, a "gold standard" method. All have passed our 3-stage vetting process. This includes being observed live in action. So you know you're in good hands.</p>

Executive Therapy

High quality

<p><span>&ldquo;I think there comes a time in most of our lives where we need something more; support, a change, some answers. </span></p>
<p><span>Whether you're here for help with your stress levels, marriage, family issues or leadership challenges, it's the quality of your interactions that really influences the quality of your life. Master the art of the <em>transaction </em>and the world is your oyster.&nbsp;</span><br /><br />Transactional Analysis ("TA") is psychology's best kept secret. I discovered it when I was a head of marketing and, as an analytical ex-lawyer, it immediately appealed. What I discovered changed my life. The Circle Line is my way of sharing the wisdom."<strong><br /></strong></p>

Stimulation is one thing; stress is another. Stress takes its toll on your work, your body and your relationships. It’s crucial to learn to spot your signs, know your limits and be able to regulate yourself.

Manage your stress

Relationships aren’t so mysterious - when you understand them. Use our sessions and insights to develop your ability to connect.

Create better relationships

Tension is sometimes unavoidable - it follows a path. We help you learn your patterns, spot your triggers and regulate your emotions to deal with disagreements like an adult.

Cope with conflict

Knowing how you tick means you can play to your strengths. Whether high performance means relating better with clients or getting your head down to focus, we can help you improve.

Work smarter

“When the best leader’s work is done, the people say, ‘We did it ourselves!” 

Lao Tzu, Chinese philosopher. 

Learn this art right here.

Be a better leader

Whether for home or work, join us to...

<p>"The mind is everything. What you think, you become."</p>

<p><span>"Over&nbsp;</span><b style="color: rgba(3, 147, 95, 1);">80% of professionals<span>&nbsp;</span></b><span>show fatigue, low motivation, mood swings, and sleep difficulties"&nbsp;</span><b>- BUPA</b></p>

<div><span>First Executive Therapy session included in membership<br /><br /></span><span>Online Personality X-Ray<br /><br /></span><span>Free therapist-led webinars<br /><br /></span><span>Rich discussions at private events&nbsp;</span></div>
<div><span></span><br /><br /></div>

£180 per year

Annual Membership

<div>Flexible PAYG sessions</div>
<div><span>Video sessions to suit your schedule</span></div>
<div><span></span><span>Your choice of practitioner - because chemistry matters.</span></div>
<div><span></span><br /><br /></div>

£120 per session

<p><span>Covering culture-building, team dynamics, personal drivers &amp; blockers <br /><br /></span><span>6x 1:1 development sessions with a psychotherapist-coach with corporate background<br /></span></p>
<p><span>6x modules - learn key psychology concepts you can apply day to day</span></p>
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£1,500

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<div><span>Retreat to the UK countryside <br /><br />Daily group workshops with Transactional Analyst <br /><br />Brought to life by The London Mozart Players<br /><br />6x 1:1 therapy sessions by video included</span></div>
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£4,900

The Sound of Leadership Retreat

Choose your starting point...

Learn the secrets, shift your mindset and...

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<div><span>Transactions dictate the course of our life. Everything we say and do after &ldquo;Hello&rdquo; is a transaction, whether your next line is &ldquo;Not bad thanks, you?&rdquo; or a quiet sigh. We constantly transact with others and with our self in our head - our success depends on how we do it.<br /><br /><br />We show you the hidden principles of how humans work - distilled into 12 illuminating tools, our <strong>&ldquo;12 Tools for Life&rdquo;</strong>.</span></div>
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Learn the secrets

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<div><span>If you want to go far, go together". Self-awareness and change require another person as an empathic "mirror".<br /><br /><br />1:1 Executive Therapy sessions offer a sandbox for reflection and practise. Browse our practitioners or use our online matching tool to find the right professional for you. Then book your 1:1 video sessions online, as and when you want, in the comfort of your own space.</span></div>
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Talk to a pro

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<div><span>Use The 12 Tools for Life and personality profiling to start to to apply the principles to your unique situations and relationships.&nbsp;<br /><br /><br />Here you start spotting the unhelpful patterns at play in your own life.</span></div>
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Apply to you

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<div><span>There&rsquo;s nothing like a focussed personalised experience to challenge us and open our mind.<br /><br />Add rocket fuel to your journey with our two key courses for professionals - The Sound of Leadership retreat and our Leadership Accelerator - along with our regular webinars.<br /><br />Based on our 12 Tools for Life.</span></div>
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Immerse yourself

We've carefully crafted a unique process, creating your own personal 360 review.

How it works...

A curated pool of experts selected and vetted by us. Quality not quantity.

“Transactional Analyst David has a background in management in both the public and private sectors and brings a wealth of experience to help explore any aspect of work and life - with a view to making positive, enhancing and lasting change.”

David O'Connor

“Sara is a dedicated well-being coach and transactional analysis therapist with extensive experience as a national training manager and salon director in the beauty and wellness industry. Her diverse background equips her to support individuals facing challenges such as anxiety, relationship issues, and work-related stress.”

Sara Andrews

“Will Daniel-Braham, is a Transactional Analyst, Leadership coach & psychotherapist with 25 years of experience developing leaders and CEO's at large organisations such as HSBC, Ernst & Young and Morgan Stanley to Kazzum & UNICEF.”

“For 11 years Mandy worked as Principal Training Consultant for law firms, accounting and investment banking in the UK, US and around the world. Mandy's close 1:1 work with leaders and employees in a corporate context means she's well-placed to understand and help improve life at work and home as both a therapist and leadership coach.”

Mandy Randall-Gavin

Our hand-picked therapists...

<p>We&rsquo;re a team <strong>of accredited psychotherapists with decades of real-world corporate experience</strong> who&rsquo;ve designed a special process and community to help leaders bust their limits, in life and work.</p>

A client is about to walk but no one’s noticed, or your mum’s had a fall again, or your partner’s leaving, or you’ve had a bust up with a workmate, or there’s just stress, for no apparent reason, all the damn time.

Stressful sometimes.

Life’s busy.

Uncover your patterns to create success in the way you want...

Arrogance or “knowing it all” can feel patronising and frustrate or annoy. Others may feel belittled or dismissed. Going into “fight” mode can alienate, intimidate and create tension.

I’m Ok, You’re Not Ok (one-up)

Imposter syndrome, low self esteem, feeling powerless. or too much “Pleasing Others” can make you lack-lustre. Going into “flight” mode can hide your talents and hamper your efficacy.

I’m Not Ok, You’re Ok (one-down)

All we think, say and do creates a complex web of interactions. Learning to approach life, friends, family and colleagues with trust & respect allows us to really enjoy it and use our full potential.

I’m Ok, You’re Ok

When you don’t trust yourself or anyone else, when no one is seen as “OK”, then things collapse. A person, culture or business without trust and respect is in trouble.

I’m Not Ok, You’re Not Ok (all-down)

Our wellbeing and success are heavily influenced by our mindset, our Emotional Intelligence. It impacts our behaviour, our relationships and our choices.

Our worldview dictates our success

First-class psychology
to help you and your team fly.

Matters

Mindset

Join a community of like-minded leaders and businesses who recognise that their mindset is their competitive edge.

Emotional Intelligence is your firepower. Build yours here.

MindsetMatters

First-class psychology to help you and your team fly.

Life’s busy.

Stressful sometimes.

How are you doing?

Top performers need top support

Our worldview dictates our success

Uncover your patterns to create success in the way you want...

Trusted by our members.

Choose your journey with us...

For Me

For My Business