The Circle Line

Troubleshooting Sound in the Therapy Room


Check 1: Can they hear you?

If not, let’s look into your microphone settings.

In Windows 10, on the right hand side of your Start Bar, you can right click on the Speaker icon and click on ‘Open Sound Settings’:

This will show the settings for both your Speakers and Microphone. Scroll down to ‘Input’ and you will see something like this:

If there is only one listed, then that’s OK – most laptops will only display one.

If you have a separate web cam, then it might have its own microphone, which we need to select to use for the Therapy Room. Simply click the ‘Choose your input device’ dropdown list and select the correct microphone. The names of these are often confusing, so you might need to test each one to find the one you want to use.

To test the selected microphone, click on ‘Device Properties’ which will show another screen:

Click the ‘test’ button and as you talk, and you should see a small black bar respond to your sound for the microphone connected and working:

The volume can be adjusted on this screen. If it is very low, then that will probably be the problem. Sometimes it can be too high, and you may sound a little distorted  – it might take some adjustment to get it right based on your microphone and how far you sit away from your computer.

If this is the microphone you want to use, make sure it is allowed to be used. The ‘Disable’ checkbox should be unchecked.

Check 2: Can you hear them?

Let’s check your sound settings.

In Windows 10, click on the Speaker icon which you can find on the right hand side of your Start Bar:

This will show you the volume that your speakers are currently set to. Increase this to a suitable volume for your call.

If the Speaker icon has an ‘X’ next to it, then the sound is muted. Click on it, and then click on the larger Speaker icon to turn your sound back on:

The Circle Line is launching soon! Sign up now and we'll be in touch when we're fully working